FREQUENTLY ASKED QUESTIONS
Will i be charged duties and taxes?
International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.
EU orders: Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.
As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.
The item i want is out of stock, will it come back?
Items that are marked out of stock will be restocked shortly. Any items that are sold out completely will be removed from the site. If you would like to know when a specific item will be back in stock please email us at email@example.com
I've placed my order, when will it ship?
We aim to ship out orders within 2-5 business days. Click here for shipping estimates per country.
Is my personal information kept private?
Yes. We take data protection seriously, and you information will not be shared with third parties.Our site uuses Secure Socket Layer (SSL) technology and is completely safe. During checkout - if SSL is enabled you will see a padlock at the top of the browser and you can click on this to find out information about SSL digital certificate registration.
What materials do you use in your jewellery?
All our jewellery is lovingly handmade using either gold filled or gold plated over bass or sterling silver.
How do i care for my jewellery?
Check out our care guide for more information on how to care for your precious new jewellery.